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How fam68 Handles Your Privacy

Your account, your payment details, and how you use the platform all involve personal data — and we want to be straight with you about what we collect, why we collect it, and what you can do about it.

Account Data ProtectedLocal Payment PrivacyYour Rights, Your RequestsCookie Controls Available
fam68 How fam68 Handles Your Privacy
DATA HANDLED WITH CARE

How We Protect and Manage Your Information

Security and transparency are not afterthoughts here. We keep your account and payment data behind encryption in transit and at rest, and access inside our team is restricted to staff who genuinely need it to do their job. Here is what that looks like in practice.

Encryption in Transit All data passed between your device and fam68 — including Touch 'n Go eWallet and Boost payment flows — is encrypted via SSL so it cannot be intercepted on the way.
Data Retention We keep your account records for as long as your account is active and for the retention period required by applicable financial regulations. When that period ends, records are deleted or anonymised.
Cookie Management We use cookies to keep your session active and to understand how pages are used. You can adjust cookie preferences through your browser settings at any time without affecting your account.
Access and Correction You have the right to request a copy of the personal data we hold, correct anything inaccurate, or ask us to delete it where the law allows. Submit your request via live chat or email and we will handle it from there.
REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

Privacy questions deserve a real answer. If you want to know what data we hold on your account, ask for a correction, or request deletion, get in touch through any of the channels below. We aim to respond to data requests within the timeframe required by applicable law in your region.

Live Chat Start a live chat session from any page on fam68. Our support team can take your privacy request and route it to the right person without you waiting on hold.
Email Support Send your data request to our support email. Include your registered account name so we can locate your record quickly and respond accurately.
Account Help Centre Log into your account and open the Help section. From there you can submit a formal data request and track its status without a separate follow-up.

Common Questions About Your Privacy on fam68

If something is still unclear after reading the policy, these are the questions we get asked most. Your situation may depend on local law, so reach out if you need a specific answer about your account.

We collect your name, contact details, login credentials, and the payment method you register — such as Touch 'n Go eWallet or GrabPay. Device and session data is also logged when you access the platform.

Only where necessary. Payment processors like Boost and Touch 'n Go eWallet receive transaction data to complete your deposit or withdrawal. We do not sell your data, and we only share with regulators when legally required.

Your data is kept for as long as your account is open, plus any retention period required by applicable financial or regulatory rules in your region. After that, records are deleted or made anonymous.

Contact us via live chat or the email address in your account Help section. Include your registered account details so we can locate your record and process the request within the legally required timeframe.

Yes. Log into your account and go to your profile settings to update basic details. For changes to verified identity information, contact our support team directly — they will guide you through the verification step.

We use cookies to maintain your session and analyse how the platform is used. You can manage or block cookies through your browser settings at any time, though some features may not work as expected without them.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.